Terms of Use

Terms of Use

These Terms of Use explain the rules and conditions that apply when you access our website or use any of our logistics services. These services may include Package Forwarding, Warehouse Services, FBA Prep Services, Order Fulfillment, Returns Management, International Shipping, Business Logistics, and Value Added Services.

By using this website, requesting a quote, contacting our team, sending packages to our warehouse, or using any of our services, you agree to follow these Terms of Use. If you do not agree with these terms, you should not use our website or services.

These Terms of Use are intended to describe the general responsibilities of customers and the service provider. Additional service conditions, carrier rules, customs requirements, payment terms, or written instructions may also apply depending on the type of shipment or logistics service requested.

Use of Our Website

This website is provided for informational and service inquiry purposes. Visitors may use the website to learn about our package forwarding, warehouse, fulfillment, FBA prep, returns, international shipping, business logistics, and value added services.

You agree to use this website only for lawful purposes. You may not use the website in a way that damages the website, disrupts its operation, attempts to gain unauthorized access, misuses contact forms, submits false information, or interferes with other users.

We may update, modify, suspend, or remove website content at any time without prior notice. We do not guarantee that all website content will always be current, complete, or error-free.

Service Requests

Customers may request services through our website, email, telephone, or other communication channels provided by the company. A service request does not automatically create a confirmed service agreement until details are reviewed, accepted, and confirmed by our team.

We may request additional information before accepting or processing a shipment. This may include customer contact details, package descriptions, shipment destination, item category, declared value, carrier information, handling instructions, or documentation required for logistics processing.

Your information may be used to:

Customers are responsible for providing accurate, complete, and updated information. We are not responsible for delays, errors, extra costs, lost shipments, customs issues, or rejected shipments caused by incorrect, incomplete, or outdated customer information.

Customer Responsibilities

Customers are responsible for ensuring that all packages, products, inventory, and shipments comply with applicable laws, carrier rules, customs regulations, destination country restrictions, and our service requirements.

Customers must not send prohibited, illegal, unsafe, restricted, counterfeit, stolen, or improperly declared items. Customers are also responsible for ensuring that package contents are accurately described and that required documentation is provided when requested.

Customer responsibilities may include confirming item eligibility, providing correct shipment details, paying applicable charges, responding to service questions, supplying customs information, and following carrier or warehouse instructions.

Package Receiving

Packages sent to our warehouse must include sufficient information to identify the customer or shipment. If a package arrives without clear identification, processing may be delayed until ownership can be confirmed.

We may receive packages from online retailers, suppliers, marketplaces, carriers, distributors, or other senders. Receipt of a package does not confirm that the package is eligible for forwarding, storage, FBA prep, fulfillment, return processing, or international shipping.

Packages may be checked in, photographed, measured, weighed, stored, consolidated, repacked, inspected, labeled, or prepared according to the services requested and accepted.

Warehouse Services

Warehouse services may include receiving, sorting, storage, consolidation, cross-docking, inventory organization, repacking, shipment preparation, fulfillment support, and returns processing.

Warehouse handling times may vary depending on package volume, service complexity, customer instructions, carrier activity, staffing availability, seasonal demand, and required documentation.

Customers understand that warehouse services are operational services and may require reasonable processing time before packages are ready for shipping or pickup by a carrier.

Package Forwarding

Package Forwarding allows customers to send purchases or shipments to our receiving location and request forwarding to another destination. Forwarding may include storage, consolidation, repacking, shipment preparation, and carrier dispatch.

Customers are responsible for confirming that items are eligible for forwarding and that the destination address is accurate. We are not responsible for delivery failure caused by incorrect addresses, carrier restrictions, customs refusal, prohibited goods, or customer-provided errors.

FBA Prep Services

FBA Prep Services may include product receiving, FNSKU labeling, poly bagging, bundling, basic visual inspection, repacking, carton preparation, shipment label placement, and inventory organization for marketplace or fulfillment center requirements.

Customers are responsible for providing accurate preparation instructions, labels, shipment plans, marketplace requirements, product information, and any other details required to prepare inventory correctly.

We are not responsible for marketplace delays, fulfillment center rejections, listing issues, compliance changes, or inventory problems caused by inaccurate customer instructions or changes made by third-party platforms.

Order Fulfillment

Order Fulfillment services may include inventory storage, order picking, packing, labeling, and outbound shipment preparation. Fulfillment services are performed based on customer instructions and available inventory.

Customers are responsible for keeping order information accurate and ensuring that sufficient inventory is available before fulfillment requests are submitted.

Returns Management

Returns Management may include receiving returned products, basic visual inspection, sorting, repacking, restocking preparation, consolidation, or forwarding to another location.

Returned products are processed according to customer instructions. We do not determine product resale eligibility, refund eligibility, warranty status, or customer dispute outcomes unless specifically agreed in writing.

International Shipping

International Shipping may require customs forms, item descriptions, declared values, destination details, carrier documentation, and compliance with destination country rules. Customers are responsible for providing accurate information for customs and transportation purposes.

International shipments may be delayed, inspected, returned, restricted, taxed, or refused by customs authorities, carriers, or destination country agencies. We are not responsible for delays or additional charges caused by customs processing, government action, incomplete documentation, prohibited items, or customer-provided information.

Prohibited and Restricted Items

Customers may not use our services for items that are illegal, unsafe, prohibited by carriers, restricted by customs, or not suitable for warehouse handling or transportation. Certain items may require special documentation, prior approval, or may be refused entirely.

Items May Be Refused If They Include

We reserve the right to refuse, hold, return, dispose of, or report shipments that appear to violate laws, carrier requirements, customs rules, safety standards, or these Terms of Use.

Pricing and Payments

Pricing may vary depending on service type, package weight, dimensions, destination, storage time, preparation requirements, consolidation needs, shipment method, handling complexity, and shipment volume.

Quotes are based on the information available at the time of request. Final charges may change if package details, dimensions, service requirements, carrier rates, customs requirements, or customer instructions differ from the original information provided.

Customers are responsible for paying all applicable charges before services are completed or shipments are released, unless another payment arrangement has been confirmed in writing.

Storage and Unclaimed Packages

Packages and inventory may be stored for a reasonable period according to the requested service and any applicable storage terms. Storage fees may apply depending on the amount of space used, storage duration, package type, and customer service plan.

If packages remain unclaimed, unpaid, unidentified, or inactive for an extended period, we may attempt to contact the customer using available contact information. If no response is received, packages may be subject to additional storage fees, return, disposal, or other action permitted by applicable law and company policy.

Shipping Carriers

Shipments may be transported by third-party carriers. Once a package is handed to a carrier, delivery timing, tracking updates, inspections, delays, loss claims, damage claims, and final delivery are generally subject to the carrier’s terms and conditions.

We may assist with shipment tracking or carrier communication where practical, but we do not control carrier operations, customs inspections, transit delays, weather events, delivery attempts, or destination handling.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages related to website use, service delays, shipment delays, customs issues, carrier activity, lost business opportunities, loss of profits, marketplace penalties, or third-party service failures.

Our responsibility, where applicable, is limited to the direct service issue under our control and does not extend to events caused by customers, carriers, customs authorities, suppliers, retailers, marketplaces, payment processors, or other third parties.

No Guarantee of Delivery Time

Any estimated processing or delivery time is provided for general planning purposes only. Actual timing may vary due to warehouse workload, customer response time, carrier schedules, customs procedures, documentation requirements, weather conditions, holidays, or other events outside our control.

Website Content

Website content is provided for general informational purposes. Service descriptions, pricing descriptions, timelines, availability, and features may change without notice.

We make reasonable efforts to keep website content accurate, but we do not guarantee that all information will always be complete, current, or free from errors.

Intellectual Property

All website text, design elements, graphics, layout, branding, images, service descriptions, and other content are owned by or licensed to the website operator unless otherwise stated.

Users may not copy, reproduce, modify, distribute, or use website content for commercial purposes without written permission.

Third-Party Links and Services

Our website may contain links to third-party websites, carriers, platforms, payment providers, or external resources. These links are provided for convenience only.

We are not responsible for third-party websites, their content, privacy practices, terms, availability, or service performance.

Changes to These Terms

We may update these Terms of Use from time to time to reflect changes in our services, website operations, legal requirements, carrier rules, pricing practices, or warehouse procedures.

Updated terms will be posted on this page. Continued use of the website or services after updates are posted means you accept the revised Terms of Use.

Contact Information

If you have questions about these Terms of Use, service requirements, shipment eligibility, pricing, or package handling procedures, please contact us through the contact details provided on our website.

We will make reasonable efforts to respond to questions and provide practical guidance based on the service requested and the information available.