Privacy Policy

Privacy Policy

This Privacy Policy explains how information is collected, used, stored, and protected when you access our website or use any of our logistics services. These services include Package Forwarding, Warehouse Services, FBA Prep Services, Order Fulfillment, Returns Management, International Shipping, Business Logistics, and Value Added Services.

We are committed to handling customer information responsibly and maintaining appropriate safeguards throughout our operations. This Privacy Policy is intended to help customers understand what information may be collected, why it is needed, how it may be used, and the choices available regarding personal information.

By accessing this website or requesting any of our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

To provide warehouse and logistics services efficiently, we may collect information that allows us to identify customers, process shipments, communicate service updates, and complete forwarding or fulfillment requests.

Some information is provided directly by customers when requesting services, completing contact forms, creating shipping requests, or communicating with our support team. Additional information may be generated during warehouse processing, shipment preparation, or package handling activities.

How We Use Your Information

The information we collect is used solely for legitimate business purposes related to providing our logistics services. Information helps us process shipments accurately, organize warehouse operations, improve communication, and maintain reliable service quality.

Your information may be used to:

We may also use information to maintain internal business records, improve our website, evaluate customer support performance, identify operational improvements, and comply with applicable legal obligations.

Shipment Information

When packages arrive at our warehouse, additional shipment information may be recorded as part of the normal logistics workflow. This information helps ensure packages are matched to the correct customer and processed according to the requested services.

Shipment information may include package dimensions, weight, carrier details, arrival dates, photographs (when inspection services are requested), tracking numbers, warehouse location references, product descriptions supplied by the customer, and shipment preparation instructions.

For FBA Prep Services, additional handling information may include barcode labeling requirements, bundling instructions, carton organization, poly bagging requests, repacking requirements, and outbound shipment documentation.

Warehouse Operations

Information generated during warehouse operations is used to organize inventory, identify customer packages, coordinate storage locations, prepare shipments, and maintain accurate operational records.

Depending on the services requested, warehouse records may include receiving dates, storage duration, inventory counts, shipment preparation notes, inspection records, fulfillment activity, return processing information, and shipping confirmation details.

Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality and enhance the browsing experience. Cookies help remember user preferences, improve website performance, understand visitor activity, and support website security.

Most web browsers allow users to manage or disable cookies through browser settings. Disabling cookies may affect certain website features but will generally not prevent access to publicly available website content.

Analytics Information

Like many websites, we may collect limited technical information automatically when visitors browse our website. This information may include browser type, operating system, referring pages, device information, IP address, visit duration, viewed pages, and general website interaction statistics.

Analytics information is used only to understand website performance, identify technical improvements, improve navigation, and better understand how visitors interact with our services.

Communication With Customers

When customers contact us by email, telephone, or website forms, we may retain communication records to provide ongoing support, respond to future inquiries, resolve service issues, and improve customer experience.

These records help maintain continuity throughout the shipment process and allow our team to provide consistent assistance when additional services or follow-up communication are requested.

Sharing Information

We do not sell, rent, or trade customer personal information to unrelated third parties.

Information may only be shared when necessary to provide requested logistics services or when required by applicable laws and regulations.

Information May Be Shared With

Only the information reasonably necessary to complete the requested services or comply with legal obligations will be shared.

Data Security

We take reasonable administrative, technical, and operational measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. These measures may include controlled access to customer records, secure communication practices, internal handling procedures, and limited access to information based on service needs.

While we work to protect customer information, no website, email system, warehouse process, or electronic storage method can be guaranteed to be completely secure. Customers should avoid sending unnecessary sensitive information unless it is required for the requested service.

Data Retention

We retain customer information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and support warehouse or shipment documentation.

Retention periods may vary depending on the type of information, the services requested, legal requirements, accounting obligations, and operational needs related to package receiving, fulfillment, returns, forwarding, or international shipping.

International Shipments

When customers request international shipping, certain shipment information may need to be shared with carriers, customs brokers, transportation providers, or government authorities. This may include recipient details, shipment descriptions, declared values, package dimensions, destination information, and other documentation required for cross-border transportation.

Customers are responsible for providing accurate shipment information and ensuring that items comply with applicable shipping rules, customs requirements, carrier restrictions, and destination country regulations.

Third-Party Services

Our website or services may involve third-party providers such as shipping carriers, payment processors, technology platforms, analytics tools, or external links. These third parties may process information according to their own privacy policies and service terms.

We are not responsible for the privacy practices of third-party websites, carriers, payment platforms, or external services. Customers should review the policies of any third-party service they choose to use.

Customer Rights

Customers may contact us to request access to personal information, correction of inaccurate details, updates to contact information, or deletion of certain records where legally and operationally possible.

Some records may need to be retained for shipment documentation, transaction history, warehouse activity, legal compliance, dispute resolution, fraud prevention, or accounting purposes.

Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our services, website operations, legal requirements, or internal procedures. Updated versions will be posted on this page with the revised content.

Customers are encouraged to review this Privacy Policy periodically to stay informed about how information is collected, used, and protected.

Contact Information

If you have questions about this Privacy Policy, how your information is handled, or how to request updates to your personal information, please contact us through the contact details provided on our website.

We will make reasonable efforts to respond to privacy-related requests in a timely and practical manner, subject to applicable laws, verification requirements, and operational limitations.